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Our targeted outbound telemarketing allows us to focus on your ideal prospect. By asking the right questions and tactful information gathering, the results can be outstanding! With the use of our custom-built CRM system, your company will never miss an opportunity. Employ our telemarketing services to support an existing sales team or to simply generate new leads and opportunities for your business.

Our telemarketing team are not just voices on the end of a phone – we are experienced business and sales people. We know the value of understanding our client’s campaign objectives and applying them to create an impressive leads or sales pipeline. Each campaign is driven by a customised, but flexible script, to allow us to listen and adapt each call individually to gain the best outcome for our client.

Whether we’re appointment setting, qualifying leads, supporting your sales team or building an independent pipeline, our team will turn outbound telemarketing contact into sales opportunities which in turn lead to profitable results.

   Why use Hot Leads for telemarketing?

At Hot Leads we take a professional, targeted, consultative approach to present your products or service to prospects.

Hot Leads offer a total solution: planning, project management, campaign execution, results feedback and follow up.

We work intimately with our customers. We know their products, services and company culture, which allows us to be informative and thorough when qualifying leads.

Customer surveys Gauge feedback from your customers about products or services they would like offered by your company or find out how they rate their experience in doing business with you. Gaining feedback from your customers  can assist greatly with customer retention and also maximises sales opportunities from contacts your company already deals with. Don’t let your hard earned customers shop around for products or services you may already, or could, offer.

Sales appointment setting Keep your sales team on the road by employing Hot Leads to set the appointments. Many sales representatives are great in front of the customer, but lack either the motivation or the time to cold call. Together we will work out your personalised sales formula to ensure we generate enough leads to keep your sales team working through qualified “hot” leads.

Market research. A lot of time and effort goes into preparing to offer a new range of products or services. Hot Leads can take your product or service idea to a targeted market segment, to ask the right questions to give you a clear indication of interest in the marketplace. 

Product or sales promotions Let Hot Leads contact your customers to advise them of current promotions in your business. For example: IT companies are continuously offering licensing deals, upgrade options and promotions to get customers back on maintenance. We will take your targeted customer segment and discuss with them the promotional options relevant or available to them.

Database We can use your own customer or prospects lists or you can use ours free of charge. Our nationwide database is targeted by industry and geographic segmentation. We can also liaise with our database suppliers to source any database list that falls outside our database.

Keep in contact with your customers or look for new ones Whatever your aim is, we can help. So many businesses do not keep in regular contact with their customers. Instead they invest all their efforts in finding new business opportunities. Whilst is it is important to maintain the flow of new business opportunities, the importance of customer retention is huge and often customers will walk simply because they have not felt the love from their existing supplier. This can often be resolved in one friendly, informative and professional phone call a few times a year. Looking after your existing customers is the best, most cost efficient way to keep the flow of revenue and provide referrals back to your business. When we are speaking with your customers, if we are receiving positive feedback from your customer, we will ask for referrals on your behalf before the close of the call.

Customer service We pride ourselves on our customer-centric service. Experience our service, and you will feel like you have gained another internal team member. We get to know our customers, and their businesses in-depth - when we’re talking campaigns we make sure we look at it from your side of the desk. Thinking about your business, allows us to give the best advice to achieve maximum results. We are here to help and inform, every step of the way, quickly and efficiently.

Business acumen Many years of business experience, allow us to “telemarket with a brain”. You won’t hear any of our telemarketing team laboriously reading an inflexible script which will leave the receiver cold. Our techniques engage our prospects, which coupled with a powerful, targeted database, lead to a dynamic outcome for you.

Customer testimonials Don’t just take our word for it - we are delighted that a number of our customers have taken the time to personally recommend our services.